Customer service
Returns
Not quite right for your cat or your home? You have 30 days to change your mind. Simply register your return through our returns portal.
How it works
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01
Register your return
Go to our returns portal and enter your order number and email address. Choose the products you're sending back. You don't need to give a reason.
Go to the returns portal → -
02
Buy your return label
In the portal you buy a return label: €8.65 in the Netherlands, €9.45 in Belgium and €8.95 in Germany. You receive the label straight away by email.
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03
Pack it and send it back
Use the original packaging or a sturdy box. Attach the label and drop off the parcel. Keep your proof of postage until your refund has arrived.
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04
Get your money back
As soon as your parcel arrives, we refund the amount using the same payment method you paid with.
Can't use the portal? Email us at support@boompje.shop
Good to know
30 days to change your mind
You have 30 days after receipt to register your return. After that you have another 14 days to actually send the product back.
Return costs are yours
The cost of the return label is at your expense.
Received a free toy?
Did you get a free catnip toy with your Groomy? Please send it back too if you return the Groomy.
Shipping costs refunded
Returning your whole order? Then we also refund the original shipping costs. For a partial return, they're not refunded.
Condition of the product
You may inspect a product as you would in a shop. If it has been used more than that, we may deduct the loss in value from your refund.
Any questions?
Did your order arrive damaged or is something wrong? Email us a photo and we'll sort it out. In that case, the return costs are on us.
